Creating & Managing Orders

Learn how to create freight orders, assign carriers and drivers, and manage the full order lifecycle as a Dispatcher.

Dispatcher

The real eTrucky Create New Order form, showing the Order Details section (Scheduled Date, Invoice #, Broker Load #, Broker) and the Assignment section (Admin, Carrier, Driver, Truck, Trailer).

1 Navigate to New Order

From your Dispatcher dashboard, click "Create New Trip" or use the New Order button in the top navigation. This opens the order creation form.

Enter Pickup and Delivery Details — Field Guide

Pickup Address *: Street address of the freight pickup location — search to pin on map, or enter manually
Pickup Date *: Scheduled date for freight pickup
Pickup Time *: Scheduled time for freight pickup
Company *: Name of the company at the pickup location
Phone: Contact phone number at the pickup location
Pickup Notes: Special instructions for the driver at pickup (visible to all parties)
Delivery Address *: Street address of the delivery stop — each stop has its own address search
Scheduled Arrival Date *: Expected arrival date at this delivery stop
Scheduled Arrival Time *: Expected arrival time at this delivery stop
Time zone *: The time zone of the stop — set from the address you pick (starts at your own zone); every stop time is the clock time in this zone
Lumper Fees ($): Optional unloading fee for this stop — informational only, does not auto-adjust carrier payment
Detention Fees ($): Optional waiting-time fee for this stop — informational only, does not auto-adjust carrier payment

Assign Carrier, Driver, and Truck — Field Guide

Admin *: The Admin account this order is billed under
Carrier *: The Carrier whose truck and driver will execute the delivery
Driver *: The Driver assigned to this load
Truck *: The truck to be used for pickup and delivery
Trailer *: The trailer attached to the truck

Set Financial Terms and Save — Field Guide

Bill Amount ($) *: What the broker is paying for this load (the invoice amount to the broker)
Gross Amount ($) *: Base amount used to calculate TTT; enter the agreed carrier gross before deductions
Admin Rate (%): Percentage of Gross Amount that goes to the Admin; auto-calculates Admin Payment ($) — only visible when "Enter payments manually" is off
Dispatcher Rate (%): Percentage of Gross Amount that goes to the Dispatcher; auto-calculates Dispatcher Payment ($) — only visible when "Enter payments manually" is off
Carrier Rate (%): Read-only: the remaining percentage after Admin and Dispatcher rates; auto-calculated — only visible when "Enter payments manually" is off
Admin Payment ($): Dollar amount paid to the Admin — auto-calculated from Admin Rate, or manually entered when "Enter payments manually" is on
Dispatcher Payment ($): Dollar amount paid to the Dispatcher — auto-calculated from Dispatcher Rate, or manually entered when "Enter payments manually" is on
TTT ($): Dollar amount paid to the Carrier — auto-calculated (read-only when off), or manually entered when "Enter payments manually" is on

Overview

As a Dispatcher, you create and manage freight orders — the core unit of work in eTrucky. Each order captures where the freight moves, who is doing it, and the financial terms agreed with the broker. Every order carries two independent readings: Delivery — where the freight is — and Payment — where the money is. Delivery runs Scheduled, Picking Up, In Transit, Delivered, or Canceled. Payment reads Unpaid until your own payment on that order has been recorded, then Paid. The broker's paperwork with the Admin (Unpaid, Waiting RC, Ready to Pay, Paid) is set with the Broker Payment Status dropdown and shown on the Admin's row of the order's Payments section. Neither reading waits on the other.

Before you create an order

Make sure you have an active subscription with a Carrier and that the Carrier has at least one truck and driver available. Open My Network and check the Carriers tab for your connected Carriers. To connect with a new Carrier, use the Add Carrier button on that tab.

Filling in order financial fields

The Financials section of the order form has two required amounts and an optional manual-override mode. Bill Amount ($) is what the broker is paying you for the load. Gross Amount ($) is the base amount used to calculate carrier payment. By default, eTrucky auto-calculates payment splits using percentage rates: Admin Rate (%) and Dispatcher Rate (%) are editable; Carrier Rate (%) and all three Payment ($) fields are calculated and read-only. Enable "Enter payments manually" to override all payment amounts directly instead of using percentages.

Multi-stop deliveries

An order can have multiple delivery locations. Each delivery location can carry optional lumper fees (unloading charges) and detention fees (waiting time charges). Add each stop in the Delivery Locations section. These amounts are informational and do not automatically adjust carrier or driver pay — communicate any adjustments separately.

Stop times are local to each stop

Every pickup and delivery time is the clock time in that stop's city, labeled with its time zone (for example 8:00 AM PDT), and everyone on the order reads the same value. Each stop has a Time zone field next to its time: it starts at your own zone and is set automatically from the address you pick; you can change it, and changing it keeps the time you typed. When a stop is in a different time zone from you, a line under it shows the same moment in your time. On order pages, tap the zone tag beside a stop time to see it in your time.

Editing and canceling orders

You can edit an order at any delivery status. To cancel one, set its Delivery Status to Canceled on the Edit Order screen and save — you are asked to confirm first. The Admin, the Dispatcher or the Carrier on the order can cancel it, from any status; a Driver cannot cancel an order. A canceled order can be put back to any other status the same way, by anyone on the order, the Driver included.

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